Shipping & Delivery Policy

At OnlineStockist.com (operated by Zoom Retails), we aim to deliver cricket equipment in a safe, reliable, and transparent manner for both domestic and international customers. Please review the details below before placing an order.

1. Shipping Coverage

OnlineStockist.com ships to most destinations worldwide, offering door-to-door delivery through trusted courier partners.

If shipping options are not available for your country at checkout, please contact us at sales@onlinestockist.com, and our team will assist you with available shipping methods and applicable charges.

Certain products may be subject to shipping restrictions due to size, weight, or destination-specific courier regulations.

2. Order Processing

• Orders are processed on working days only (excluding Sundays and public holidays).

• Processing time may vary depending on product availability, order volume, and quality checks.

• Customers will be informed if additional processing time is required.

3. Estimated Delivery Timelines (Overall)

The timelines below represent the overall estimated delivery time, including order processing and transit, from the date of order confirmation.

• Domestic Orders (India):
  Estimated 7–10 working days

• International Orders:
  Estimated 8–12 working days, depending on destination and customs clearance

These are estimated timelines, not guaranteed delivery dates.

4. Courier Partners

We use traceable express courier services from reputed logistics providers, including:

• DHL

• UPS

• Aramex

• DPD

• Other leading courier partners

The courier partner is selected based on destination, package dimensions, and service availability.

5. International Shipping – Important Information

• All orders are dispatched from India.

• Shipping charges are calculated based on actual or volumetric weight, whichever is higher.

• Items such as kit bags, pads, helmets, and shoes may attract volumetric weight.

• We do not ship to:

  • PO Box addresses

  • Military bases

  • Freight forwarding addresses

6. Customs Duties & Import Taxes

• Prices and shipping charges do not include customs duties or import taxes.

• Any applicable customs charges must be borne by the buyer.

• All shipments are sent pre-paid from our end.

• Customs policies vary by country and cannot be predicted.

7. Delivery & Receipt

• Orders are considered delivered once received or signed for at the shipping address.

• OnlineStockist.com is not responsible for deliveries received by alternate persons (security, reception, neighbors, etc.).

• Shipping addresses cannot be changed after dispatch.

• Failed delivery attempts or additional courier charges will be borne by the buyer.

• For hotel, hostel, or similar deliveries, responsibility transfers once the parcel is handed over to reception/security.

8. Delays & Limitations

Delays may occur due to:

• Product availability or processing requirements

• Courier or transport disruptions

• Customs clearance procedures

• Unforeseen logistical circumstances

Such delays do not qualify for compensation or claims against OnlineStockist.com.

9. Need Help?

For shipping-related assistance, contact us at:
📩 sales@onlinestockist.com