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Frequently Asked Questions (FAQs)
We know you may have a few questions before placing an order.
Here are quick answers to help you shop with confidence at OnlineStockist.com.
🛒 Ordering & Payments
We accept secure online payments using credit cards, debit cards, net banking, UPI, PayPal balance, and other supported methods.
Available payment options are automatically displayed at checkout based on your location, currency, and order details.
All transactions are processed through secure, PCI-compliant payment gateways, and we do not store your card or banking information.
Once your order is successfully placed, you’ll receive an order confirmation email within a few minutes. You can also view order details by logging into your account.
Yes. All payments are processed via trusted third-party gateways using advanced SSL encryption. Your financial details are never shared with us.
You can request changes or cancellation before the order is dispatched.
Once the order has been shipped, changes are not possible.
📧 Contact us at sales@onlinestockist.com as soon as possible.
Usually, only one coupon or discount can be applied per order unless stated otherwise in the offer terms.
🚚 Shipping & Delivery
Estimated overall delivery timelines (processing + transit):
Within India: 7–10 working days
International Orders: 8–12 working days
Timelines may vary due to location, customs clearance, or unforeseen delays.
Yes, we ship to most countries worldwide.
If shipping options are not visible for your country at checkout, please contact us for assistance.
No. We do not ship to:
PO Box addresses
Military bases
Freight forwarding addresses
No. Any customs duties, import taxes, or clearance charges (if applicable) are the responsibility of the buyer and payable at the destination.
🔁 Returns, Refunds & Exchanges
Returns and refunds are governed by our Return, Refund & Cancellation Policy.
Please refer to the policy page for full eligibility, timelines, and conditions.
Please report the issue within 24 hours of delivery by emailing:
📧 sales@onlinestockist.com
Include your order details and clear photos/videos.
Each case is reviewed individually, and we’ll determine the best possible resolution.
Approved refunds are processed within 12–15 working days after inspection.
Refunds are usually issued to the original payment method, though store credit or coupon codes may be offered in certain cases.
🏏 Products & Availability
Products marked as “In Stock” indicate confirmed availability for order fulfillment. This may include stock held by us or available through our brand partners or distributors.
Availability is confirmed during order processing.
You can email us at sales@onlinestockist.com with your requirement.
We’ll do our best to source it for you.
Refer to size charts on product pages
Read product descriptions and reviews
Contact our support team for expert guidance
🏏 Cricket Bat & Warranty Questions
Cricket bats are made from natural willow, and minor cracks can occur with usage.
If you believe there is a manufacturing defect:
Contact us with details and photos
The bat may need to be returned to us and forwarded to the brand for review
Final decisions on repair or replacement are made by the manufacturer
🧾 Account & General
Billing address: Address linked to your payment method
Shipping address: Address where the order will be delivered
Yes. You can track your order by logging into your account. Tracking details are shared once the order is dispatched.
No problem — contact us at sales@onlinestockist.com and our team will assist you.
✅ Authenticity & Reviews
Yes. All products sold on OnlineStockist.com are 100% genuine, sourced from brands or authorized distributors.
Product reviews are intended to reflect:
Product quality
Performance
Value for money
Size, fit, and usage experience
Reviews related to service or delivery may be moderated and handled separately via support.
📩 Need more help?
If you still have questions, feel free to reach us at:
📧 sales@onlinestockist.com
OnlineStockist.com
(Operated by Zoom Retails)